Safety

What Matters Most

Getting our people and passengers home safely every day. Operating and maintaining our aircraft above and beyond the standards. Providing a safe and reliable service to our customers. These are what matter most to us at Custom Helicopters.

Every person has their own reasons for being safe. Maybe it’s family. Maybe it’s a loved one or friend that’s been lost. Maybe it’s to achieve a personal goal or an incident-free career.

Whatever your reason, we all know safety does not happen by accident. Safety is the cumulation of people all over the organization, working together to achieve a safe and healthy work environment.

At Custom Helicopters, we understand the impact of a healthy safety culture, the importance of a meaningful Safety Management System (SMS) and a proactive approach to safety. This is not accomplished by one person. This is achieved when all of us work together to make safety the focus in everything we do.

Ahead of operations. Ahead of revenue. Ahead of on-time performance.

It is only when we prioritize What Matters Most, that we can truly benefit from the positive and healthy safety culture we all deserve.

Health and Safety

Custom Helicopters is committed to promoting and safeguarding the health and welfare of its employees, aircraft, and customers by providing a safe working environment.

This is accomplished by reducing workplace hazards through:

• Comprehensive safety training
• Routine inspections
• Scheduled equipment maintenance
• Use of Personal Protective Equipment (PPE)
• Workplace Health and Safety Committee made up of dedicated and knowledgeable professionals

Safety is everyone’s job, and we believe the success of our safety program depends on teamwork and commitment from all our employees.

Environmental Management

Custom Helicopters actively seeks to minimize and manage the environmental impacts associated with its operations. Corporate responsibility goes beyond simply sustaining the environment and instead looks to continuously improve how we operate within the communities we serve.

Safety Management

Custom Helicopters is dedicated to providing a safe, reliable and efficient operation for both employees and customers. As part of this commitment, we will:

• Provide a safe workplace for employees
• Create a culture where the importance and value of an effective SMS is recognized
• Maintain a reporting database for employees and customers
• Assess risk and implement necessary control measures
• Actively develop and continuously improve safety processes and performance
• Comply with and, where possible, exceed regulatory requirements
• Communicate safety-related information among employees and customers
• Promote a fair and just culture for open reporting of all safety risks

We recognize that a safe work environment can be established and sustained only through a united effort by all employees, including management, and the assistance of each person is required.

Quality Assurance

Custom Helicopters has established a Quality Assurance Program (QAP) in accordance with the Canadian Aviation Regulations (CARs). The program provides a systematic and independent examination of company activities and continually monitors systems to maintain compliance and promote continuous improvement.

In addition to the audits required within the CARs, we are committed to exceeding regulatory requirements and have extended our QAP to the following areas:

• All functional areas of the Safety Management System (SMS)
• Aircraft onboarding processes
• Flight Operations training programs
• Flight Operations training records
• Flight Operations approved manuals and Standard Operating Procedures (SOPs)
• Company fuelling operations and procedures

Emergency Response

Custom Helicopters strives to conduct all operations as safely as possible; however, there is always the chance of an accident or serious incident. To this end, an Emergency Response Plan has been developed to ensure proper actions are taken in the event of an emergency and to prepare responsible persons for an emergency event by conducting periodic drills.